08 Aug , 2022
The past two years represented major transformative changes in the technology and IT services industry. While many businesses struggled to remain afloat, the major challenge that MSPs confronted was operational in nature. Despite the challenges, industry projections forecast a favorable outlook for 2023.
According to the experts, the industry is touted to reach $282 billion which projects a surge of more than 50 percent.
So, what are the trends and challenges that will define MSP services for 2022?
Let’s explore in detail below.
While the fast integration of cloud-based services and servers has been around the corner for some time, cloud technology has finally won the ultimate technology battle in 2022. Though there had been concerns over connectivity, management and security, cloud solutions had ensured business continuity for organizations that relied on them.
Industry projections show that MSPs will be more or less interested in integrating more cloud-based solutions. One of the plausible reasons for faster integration of cloud services is to avoid the planned and unplanned onsite maintenance of servers which can invite more operational challenges.
The focus of cybercrimes has shifted from small businesses and individuals to the critical infrastructure of governments and major organizations. Moreover, the workforce is alternating between hybrid and remote modes which further increases the risk for security threats, risks, and vulnerabilities. The evolving cybersecurity environment will prompt MSPs to rethink their cybersecurity offerings to combat the threats and vulnerabilities.
The curve of global demand for MSPs is on the rise and a single MSP cannot deliver client demands in real-time. Collaboration with White Label partners and other MSPs is going to increase since this will help MSPs meet client expectations within the deadline.
Industry experts argue that remote working is going to stay on forever. While many organizations tried to lure back the workforce with hybrid options, many employees still prefer remote and flexible working. This trend will certainly call for more participation of MSPs in business-specific tasks where they will require to enable and support the remote working culture in organizations.
Other than these trends, what possible challenges should MSPs expect for 2022?
Looks like there is a lot more on the plate for MSPs and their White Label partners.
Digital transformation has become the basic norm for businesses to survive the stiffening marketplace competition. It helps organizations resolve operational challenges and realize business objectives in the midst of the dynamic business landscape. However, most organizations do not have the resources to integrate digital solutions into their business processes.
This is where the prominence of XaaS comes into play. MSPs can help businesses meet their technological demands with XaaS. However, MSPs will need to find adequate resources to offer 24*7 monitoring, high-value infrastructure integration, fully managed cloud solutions, and company-wide risk management. Most of these challenges can be overcome with the partnership of a White Label partner.
The pandemic was chaotic in the operational aspect for MSPs. MSPs need to reinvent their business processes to meet the unusual work arrangements and operational aspects that have defined the client’s environment during the pandemic.
In the initial phase of the pandemic, many MSPs refused to transfer client workloads to home offices. As a result, many businesses had to endure the harrowing consequences of downtime and revenue loss.
This emphasizes the need for MSPs to focus on disaster recovery and business continuity plans that resonate with the current organizational landscape. The earlier disaster recovery and business continuity plans focused singularly on physical damages, ransomware attacks, hardware failures, etc.
However, COVID has proven that MSPs need to initiate a comprehensive and robust business continuity and disaster recovery plan to meet the changing requirements.
The year 2022 will be more client-centric. As previously said, organizations are looking to revamp their technology side of affairs. This would require the knowledge and expertise of resources that can firmly help the organization realize its business objectives.
But the hiring and training of in-house personnel would be indeed a challenging endeavor for businesses. Many businesses have now acknowledged MSPs as smart decision-makers who are capable to act as IT experts. This simply signifies the add-on roles and responsibilities that MSPs will have to take in with the forthcoming technological breakthroughs.
IoT is overturning the current business practices. Many MSPs have recognized the changing preferences and have already added IoT-specific specializations to their suite of services. As IoT is becoming a business-critical technology, MSPs will need to offer management, deployment, and development of new IoT infrastructures to their client parties.
The uncertainty brought on by the pandemic will invite new scope and challenges for MSPs. While survival of the fittest is the basic rule, MSPs will need to revamp their service offerings to meet client expectations. This is easily achievable with the collaboration of a White Label partner.
If you are looking for a seasoned White Label service partner, then Eynetech is the one-stop platform for all your MSP-related needs. With the perfect collaboration of system, people and process, we strive to deliver results that meet client expectations.