Moncy Simon
09 Dec , 2019
Outsourcing to a managed service provider is becoming a growing trend in business as more and more companies come to realize the benefits of moving many of their day-to-day operations to a third party. MSPs are a business where revenue is directly proportional to the services you provide. Be it systems, network, or cloud services; your potential as an MSP business is valued in terms of how efficiently you can provide support, how proactively you do IT services for your customers. If you are an MSP in no way you can rest without having a proper RMM in place. But the challenge is most of the proactive or maintenance works on systems or networks are required to be scheduled in non-business hours or weekends to avoid any harm to the customer and their productivity or business. From system health checks to scheduled windows and/or third-party updates, activity during work hours must be kept to the lowest minimum to reduce the effect on the end-users and for the very same reason, it becomes very important for an MSP to have NOCs to cover round the clock support. MSPs cannot afford to take the traditional break/fix approach.
Round-the-clock support helps MSPs in various ways. Eliminates repair by monitoring proactively and maintenance stops minor issues from being major defects. Performance is improved due to zero downtimes as a result of timely feedback. IT maintenance becomes easy and cost-effective by manifolds as compared to hiring an in-house team. One can plan a budget because of the fixed rates that will be going into support and maintenance. One can stop worrying about the smaller but critical aspects such as continuous monitoring and timely fixes for any broken or inefficient glitches. Protect systems from security attacks and IT predators.
Ultimately off time support can be the solution for many piled-up unanswered customer queries. When any business is operating on the pay-as-you-go model; such timely support inevitably gains priority and the businesses that deliver are only a few in the market. Non-work hours does not necessarily mean just off time but also is the time that accounts for when everyone is on a holiday, suppose it is Christmas and you are happy with your family, but that wouldn’t guarantee that your systems would know that it is Christmas and run without any issues until you turn up to work from your holiday. This is why all-time monitoring is very important when you own a business that is as dynamic and as critical to the existence of other businesses.
We at Eynetech,( https://eynetech.com/) provides outsourced 24/7 NOC Services for MSPs to monitor and manage their RMM solution, routine tasks, Tier-1 Helpdesk, Backup checks, proactive AV and patch management services. Contact our sales team at mspsupport@eynetech.com for more information about our services or how an alliance with us can enhance your MSP business.