24/7 NOC Support for an award-winning ( Channel future MSP 501) MSP

  • Leading MSP from Texas, USA

Challenges

The Client is one of the leading MSP service providers and their major issue was handling a high volume of customers and their infrastructure. They had dedicated engineers but as the device count increased, issues related to it were also increased and because of that they were not able to proactively monitor the server issues. This led to new problems on top of the existing ones.

Technologies & Tools

  • RMM: ConnectWise Automate
  • Ticketing: ConnectWise Manage
  • Anti-Virus: Webroot Smarter Cyber Security
  • Backup: Storagecraft, Veeam
  • Documentation & Password management: ConnectWise Automate, SharePoint, SolarWinds Passportal

Our Solution

Eynetech’s 24/7 End to End “Complete” NOC package helped the customer to offload their routine tasks such as backup checks, dealing with RMM alerts, patch management, firmware updates, etc, and free up onsite techs to focus on the service desk and core technical tasks.

We also help customers to manage CW automate, perform upgrades and set up automation options for service fix, health checks, and software deployment.

Business Impact

  • Faster Response time to solve P1 and VIP customer issues
  • Eynetech team helped the client to refocus its effort towards their business priority as we take care of all routine tasks.
  • Increased customer satisfaction levels

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