Leading MSP from Minneapolis, USA
The customer was looking to migrate from their existing RMM (Solarwinds) tool to a new one (Kaseya). They were also looking for partners who can provide after-hour service and also managing routine IT projects. At the time of reaching out to us, the customer was having more than 1000+ active issues and they were looking for a NOC partner who can do this transition and at the same time bring the number of issues down
Eynetech deployed 4 dedicated engineers to manage customer’s RMM and NOC processes. We were managed to resolve 1000+active issues within the first 45 days’ time and developed a clean, stable RMM management and NOC solution. With the Skillset level of dedicated techs, customer-managed to execute large IT projects by distributing the workloads among the team.