Dedicated NOC Techs to cover after-hours and weekends

  • Leading MSP from Minneapolis, USA

Challenges

The customer was looking to migrate from their existing RMM (Solarwinds) tool to a new one (Kaseya). They were also looking for partners who can provide after-hour service and also managing routine IT projects. At the time of reaching out to us, the customer was having more than 1000+ active issues and they were looking for a NOC partner who can do this transition and at the same time bring the number of issues down

Technologies & Tools

  • RMM: Keseya , Solarwinds MSP
  • Backup: Solarwinds MSP
  • Ticketing: ConnectWise Manage
  • Password management: IT Glue

Our Solution

Eynetech deployed 4 dedicated engineers to manage customer’s RMM and NOC processes. We were managed to resolve 1000+active issues within the first 45 days’ time and developed a clean, stable RMM management and NOC solution. With the Skillset level of dedicated techs, customer-managed to execute large IT projects by distributing the workloads among the team.

Business Impact

  • As we took care of NOC, customer techs freed from dealing with routine tasks and focus more on their business priority and future roadmap
  • Our IT projects experience helped the customer to plan and execute IT projects seamlessly
  • With our RMM SMEs, customers able to switch to the new platform effortlessly.

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