MSP from Tampa, USA
The customer was looking out for a 24/7 NOC support services provider who has expertise in the RMM tool “ConnectWise Automate” to manage their IT assets. They were also facing challenges to monitor and manage mission-critical backups for their Financial sector customers after Business hours. Another problem that cornered them was the handling of the high volume of tickets.
Eynetech NOC POD was assigned to monitor and manage customer servers & networks 24/7. 2 Full-time Dedicated Techs were working exclusively for the Business and after-hours coverage to counter the initial problem. Together the team was able to manage 600 servers, 3000 desktops, and ~600 service desk tickets per month to turn his operational concern into excellence.