24/7 Helpdesk Service that Empower your MSP and elevates your customer experience.
Helpdesk support serves as the core of every MSP’s business. Ensuring top-notch customer and technical support, coupled with First Contact Resolution, is paramount for success. However, MSPs often face challenges meeting customer expectations due to a lack of technical expertise, team member shortages, or a high overflow of tickets.
At Worksent, we help MSPs by offering 24/7/365 service desk solutions. We leverage our skilled techs to extend your in-house helpdesk team seamlessly. Using your existing tech stack systems (PSA, RMM, Email, Phone, and Chat), we manage your customers’ first and second-level support tickets, ensuring faster ticket resolution round the clock at a reduced delivery cost, making your helpdesk service a seamless and efficient as possible.
- 24.7 support
- Purely white label
- Phone, email, and chat support
- Level 1 and Level 2 Techs
- Customizable scope
- High FCR
- On Demand SMEs for complex support
- Custom pricing
WORKSENT
How our Helpdesk services can help MSPs elevate their service desk excellence
Helps you extend support coverage
Providing support beyond regular business hours poses a challenge for many MSPs, particularly when catering to customers in different time zones. This limitation can impede their competitiveness and ability to deliver comprehensive customer service.
Worksent enables MSPs to extend their support coverage by leveraging our helpdesk service, available 24/7, including holidays and weekends. Our support eliminates the challenges of setting up on-call or extended shifts for techs, reducing the risk of tech churn.
Helps you excel in response, resolution, and quality
MSPs often face challenges in managing high volumes of first-level tickets, leading to delays in response times and impacting customer satisfaction. This situation can also prevent techs from focusing on more complex issues.
Our skilled techs manage first-level tickets efficiently, ensuring quick response times and freeing your techs to handle advanced issues and customer-focused tasks. This approach improves response and resolution times and enhances overall service desk performance and customer satisfaction.
what you get
What is included in our Helpdesk Services?
When you partner with Worksent, you empower your helpdesk support with extended coverage, boosting efficiency and enhancing overall support excellence. Our helpdesk service features:
coverage
support
coverage
Round the clock coverage
With our helpdesk services, you can rest assured that your helpdesk is always available and ready to assist your customers and resolve their issues promptly. Our dedicated team works on your behalf to support your customers from day to night, weekends to holidays.
support
Multi-channel support
Our helpdesk supports your customers through phone, email, and chat, leveraging your existing communications tech stack. This seamless integration ensures you can easily manage and track the support progress and quality.
Qualified Techs
Our Helpdesk team comprises Microsoft and Azure-certified professionals with extensive experience in leading MSP tools, SOPs, and environments. With their expertise, you can trust that your helpdesk operations will be efficiently managed by skilled individuals who understand the intricacies of your MSP business.
Customizable Scope
We offer customizable support options, allowing MSPs to tailor their support to their needs. Whether you need specific support coverage, SOPs, escalation matrix, SLA terms, or pricing models, our customizable approach allows you to choose the right support that aligns with your MSP business.
Creating Success
What makes MSPs partner with us for Helpdesk support needs?
Reduced service delivery costs
Our MSP partners significantly reduce operational costs by up to 60 percent by leveraging our helpdesk services to eliminate the expenses associated with hiring, training, and managing an in-house first-level support team or call shifts.
White Label, Platform Agnostic
Our white-label approach ensures seamless integration with your brand, while our platform-agnostic solutions support any tools that you use to manage your current Helpdesk support.
Flexible support options
Every MSP is unique, with distinct support needs. Whether you need support across different channels, varying scopes, or flexible service coverage, we adapt to your needs. Our pricing models are designed to be efficient and economical, ensuring that MSPs get the most value out of our services.
Get a quote your Helpdesk support
FAQs about Helpdesk Services
Looking to learn more about our Helpdesk services? Browse our FAQs:
Our Helpdesk will use your existing PSA, RMM, and documentation tools and seamlessly integrate with your existing Helpdesk team.
Yes, we offer phone-based support as part of our multi-channel support approach, alongside email and chat support.
Our contracts are month-to-month with a non-termination period of the first 90 days.
The minimum count is 50. We still support customers below 50, but to meet operational costs, the minimum billing cost would be 50.
Our SLA is flexible and can be customized to meet your specific requirements. We work with you to define SLA terms that align with your business needs and expectations.
Our pricing is flexible and tailored to your needs. We offer various pricing options, including per-user, per-device, per-ticket, or custom pricing based on the level of support required.
Yes, our helpdesk support is available 24/7, including weekends and after hours, to ensure you receive support whenever needed.
While we have a registered Delaware entity since 2021, we do not have a physical office in the US.
Our Helpdesk center is in Kochi, India.
We prioritize data security and compliance by maintaining ISO 27001:2013 ISMS certification. Our systems and network are safeguarded using Sentinel One EDR and Fortinet Firewalls. Additionally, we utilize an internal Security Operations Center solution powered by AT&T Cybersecurity to enhance our security posture further.
